Bests & Worsts Reviews from Amazon

If I could give this zero stars, I would! I ordered this with high hopes. With the wildfires happening I thought his would help our air quality in my home and also be a great investment considering the price. The order came within a few days of ordering. Upon getting the order, the unit arrived in a large brown box well padded. Out of the box the auto function did not work as it should. The lights would be illuminated, but the fan would not run....ever! After a few days, it did start to work on auto (weird). The unit continued to work for about 2 weeks on auto, then auto function stopped working again!! I tried calling the manufacturer, which was a total waste of time. The phone rang for over an hour with no answer. I would think when people are paying almost $700 for a product, they would have better customer service. I finally gave up and decided to return since I only had a few days left on my 30 days. If you are considering this product, I would say look elsewhere. I do want to add that I also ordered another unit for my father in law. he had the same issues. However, he contacted Amazon and they sent a replacement (i tried this with mine and was told that wasn't an option??). Upon receipt of his replacement we noticed that the replacement unit came in a brown box and an additional white manufactures box (makes me wonder if the first 2 units were refurbished??). So far the new unit is working, lets see how this one works out. Additionally, I want to add that my mom also ordered one. Her unit arrived in only a brown box with no visible damage. However, the unit didn't even work out of the box!!!!! All the lights were illuminated no fan ever came on no matter the setting. She will now be sending hers back. Buyer beware!!!