171
people found this helpful, as of 2023
ranked #200,139 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Sneaks in a membership fee
Plus -
The sleep tracking is actuate.
The design is clever in that it allows the bands to be replaced without changing the hardware. This is great recalling the the bands of the Fitbit were its weakest point.
Minus -
Sneaks in membership.
Beware, it doesn't speak about membership fees anywhere prominent. It only told me about it when I connected it on my phone.
There is a 6 months trial period after which it will start charging you automatically.
The information about membership is hard to find, and it is hard to stop auto renewal (it just says "contact customer care").
First of all, there shouldn't be a membership fee that is not advertised on product page.
Second, if there are features walled behind a fee, they should not be activated without my consent.
Third, if they are activated, it shouldn't be set to auto renew without my consent.
Fourth if it is activated, you should have a easy way (like a button click) to switch off auto renewal.
Fifth it asks me to contact customer care to do that, and I did - but that didn't work either.
I am not fond of practices like this.
December 2020 · Unknown · verified purchase