Bests & Worsts Reviews from Amazon

It really pains me to write this review. I love this machine. I want to give it 5 stars. I've used this machine for almost 2 years now. The reason for the 2 stars??? Well, its what I've been through over those 2 years. In that time, I've had to send it back for repair, twice. This second time I fought hard to get a full refund and Breville agreed. What I Like - EVERYTHING about the machine's functionality. If you use high quality beens, this machine makes amazing coffee consistently with little mess. it really is everything you want in a top end dual boiler machine. What I DON'T Like - IT BREAKS! By putting everything you could possibly want in one small package, all the parts need to be small, cheap, and mostly plastic. When it works, its great, when it doesn't... read on. What I REALLY REALLY REALLY Don't Like - Breville Customer Support. The machine pump broke about 1 year after purchase. Sent it for repair and it took 3 weeks to get the machine back... well, not exactly all of it. Just most of it. Parts were missing (and it was still broke when I got it back). Then they shipped a brand new machine, it worked fine. For 6 months... then it too broke, same issue. During the troubleshooting of the first issue, someone in the support team recommended descaling the machine with vinegar, even sent me a nice video on how to do it. I only came to find out with the second failure, from the same support team, that dual-boiler machines shouldn't be descaled at all. I pushed to get a full refund after they asked me to send the unit back to them. They insisted that I'd be contacted by their accounting team once the unit arrived and a refund would be issued. That didn't quite happen. I had to put in several irate phone calls after the machine arrived at their facilities to get a check issued. Breville: The CONCEPT of this machine is great. Make it actually work by using quality parts. Fire your support team as they don't follow up on anything they say...a