112
people found this helpful, as of 2023
ranked #240,604 most helpful
out of 571,544,897 reviews
★☆☆☆☆
This is not as simple as they tell you.
First, there are no instructions or quick start card in the box. I was leaving town and decided to install this system because it was supposed to be so flippin easy to install and I decided to install this almost at the last minute. Some of the devices connected real easy, but without instructions could not get the system to work as a system. This so called app is worthless. Lets you set up a camera or set up remote monitoring. I was unable to set up the camera, it would not connect to my wifi and even if it did, how the heck are you suppose to view it since the app does not work to even connect it. I have tried to find a manual and there is all kinds of crap out there, but no set up procedure. Had to leave town without a security system functioning. As luck would have it, the day I returned home the base station sounded a water alert, And there was some water on the floor by the water heater. Actually a very small amount of water and the sensor picked it up. That part is good. I fixed the problem and then the frustration began. There are no instructions on how to disable the very irritating voice telling me there is a water alert over and over again. I still do not know how to disable the alarm, so I pulled a batter out the base station and it finally shut up. I hate this system thus far and ready to trash it because that is all is to me right now, crap. If anyone at SimpliSafe reads this would you be so kind and forward me a manual in my email. Step by step and how do clear an alarm and connect the camera. Please. Otherwise it is trash.
September 2020 · Electronics · verified purchase