Bests & Worsts Reviews from Amazon

I was actually going to give this 4 stars yesterday. It's very comfortable, heats up quickly and evenly. I don't like that the elements aren't the full length of the pad, which would've cost one star. However, I went to turn it on for the THIRD time and it no longer works. This was so expensive to only last two uses. Of course, since I bought it in the summer (they have a tendency to be sold out or more expensive once fall hits), I'm outside of the 30 day return period and cannot find any way to contact the seller.