Bests & Worsts Reviews from Amazon

I have never seen so many incompetent people in the customer service department. I first started using Quickbooks online. let me tell you, customer service and even the managers don't have any clue what's going on. I wanted to import my payroll info from Intuit Payroll to Quickbook online ( same company ) and they were telling me that this is not possible. I found a way to do it myself to do so. It was actually quiet simple but the fact that the manager in customer service didn't know that is ridiculous. Since they were so terrible, i decided to swith to the desktop version. even with that, i had issues with customer service. for example, this new 2016 version comes with a free one year subscription of quickbook online. I thought I can use that offer and give quickbook online another shot, I have been talking to their customer service for hours and they have absolutely no clue about the promotion. I can't believe these guys are still in business. the only reason they are in business is because it's difficult to switch to another product. literally bunch of clowns in the customer service.