Bests & Worsts Reviews from Amazon

WE WERE VERY UNHAPPY WITH THIS SHARK PRODUCT BUT EVEN MORE FRUSTRATED AND UNHAPPY WITH THE SHARK CUSTOMER SERVICE AND HIDDEN COSTS OF SHIPPING WHEN WE RETURNED IT TO SHARK. BE SURE YOU WANT THIS BEFORE YOU ORDER IT OR YOU WILL BE CHARGED ALMOST $45 DOLLARS IN SHIPPING. WE THOUGHT WE HAD A "RISK FREE TRIAL" AND COULD RETURN THE PRODUCT FOR A FULL REFUND. WELL THAT IS TRUE AND THEY PAY THE RETURN SHIPPING, BUT WHAT IS NOT CLEAR IS THAT YOU WILL BE CHARGED THE OUTRAGEOUS $45 DOLLARS FOR THE INITIAL SHIPPING TO YOUR HOUSE FOR YOUR "RISK FREE TRIAL"!!! WE BOUGHT DIRECTLY FORM SHARK...NOT AMAZON...AND WE ARE VERY UNHAPPY. THE REASON WE RETURNED THE UNIT IS BECAUSE THE POWER HEAD YOU HOLD IN YOUR HAND IS 8 POUNDS AND IT MAY NOT SOUND LIKE MUCH BUT, YOU BETTER HAVE A STRONG WRIST TO YIELD THAT AROUND FOR THE ENTIRE TIME YOU ARE VACUUMING. ON TOP OF THAT THE FLOOR UNIT IS VERY SMALL AND IT TAKES A LOT OF YIELDING TO COVER ANY GROUND. DO NOT BUY THIS UNLESS YOU ARE SURE YOU WANT OT KEEP IT...!!! SHARK WOULD NOT BUDGE ON THE CHARGES TO SHIP IT TO US...VERY FRUSTRATING AND UNPLEASANT SURPRISE. ALSO, DON'T FALL FOR THE FREE $50 DOLLAR GIFT CARD...SO MANY STRINGS ATTACHED YOU GET TIED IN KNOTS AND GET NO MONEY...BEST TO STAY AWAY IN MY OPINION...HOPE THIS HELPS SOMEONE ELSE NOT TO BE SWINDLED BY FALSE ADVERTISING AND HIDDEN COSTS. AMAZON IS GREAT...BEWARE OF THE SHARK!!!