Bests & Worsts Reviews from Amazon

I would suggest avoiding Razer products at all costs, the company as a whole cares very little for their customers - My story: I purchased a Razer Blade, and after approximately a year (pretty much immediately after the base warranty ended), the power adapter stopped being recognized by the system - and thus the battery would not charge. I noticed this while I had the device in a meeting, and simply thought maybe the plug in the room wasn't working - so didn't think it was that big of a deal. The battery ended up draining complete, I went home, and plugged it in... and the computer would no longer boot. There was literally no power at all running to the system, the keyboard lights wouldn't come on... the power button did absolutely nothing at all. However, the AC adapter light was still green - so power was technically flowing to the system. I did some research online and found that this is a known issue, experience by tons of users - Razer even has a full article on this issue on their own support website. Pay careful attention to the fact that they know it's a problem with their systems, and they have an update... but they have NOT proactively communicated to customers who own the Razer Blade to get this update (my Laptop was registered from their site, and purchased through their site.. they 100% know I have a problem machine). Basically, this means anyone who's battery drained completely - would be forced to go through their service center to address the issue - as the only fix is opening up the machine. I contacted Razer Support for assistance, first by e-mail and was told that they would send me an RMA label and instructions to send the device in for repair. A week went by and no such label or instructions were ever sent. Next, I called Razer support by phone, and the representative basically told me the exact same thing that the e-mail rep told me, that an RMA label and instructions would be sent out to me. Again, another week went by and no such label or instructions were ever sent to me. Note: For transparency, about 2 weeks before this happened, I just got out of critical condition in the hospital - and was on a number of pain killers and medications. So, my patience was very thin, I had a bunch of personal files on the system - and was feeling completely disrespected and ignored by Razer. So, a bit enraged now, I called back into Razer support and asked for the issue to be escalated or to speak to a manager, as I had now spent the better part of a month attempting to go through the proper channels to resolve the issue with no progress. I was put on hold for over 20 minutes by the first representative and then "accidentally" hung up on by the second representative when they were attempting to transfer me. I installed the Twitter app and went to Min-Liang Tan's (CEO of Razer) Twitter and called out that I was being ignored and was upset with his company - obviously I expected this to go nowhere, and was promptly ignored again. However, I did this every day, and after about the 3rd day of spamming his Twitter, the Razer Support team messaged me on Twitter and referred to my being ignored/hung-up on etc.. as a "slight glitch". They finally sent me the return labels and information about sending my laptop in to them to get the issue fixed. Almost 2 months after I started the whole process. Now - the best part of all of this, is that the service department just sent me the invoice for what needs to be repaired - the Motherboard, based upon the known issue of the Motherboard not detecting the AC adapter, and thus no power getting to the machine. This is the literal bill they just sent me: Part Price (USD) Motherboard (no power) $1,019.00 Top Assy (track pad fail) $209.00 Battery (not hold charge) $58.00 Rubber foot (front missing) $0.00 Labor Fee $130.00 Optional Repair : LCD (display have bright spots) $395.00 Total $1,811.00 There was/is nothing wrong with the screen on the device that I sent in, I literally use the device for visual projections and adobe graphics - one of the reasons I got a Razer system was for the color matching. The track pad I never use, and the Motherboard is a known fault with their systems. However, they wish to charge me the price of a whole new system - to basically repair their own issue. Horrible customer support, no proactive communication of known issue and zero accountability for mistakes/problems - by far the worst product experience I've ever had in my entire life. Update 9/27/2017: Because I wrote this review, Razer is now refusing to return my Laptop to me and keeping it.