Bests & Worsts Reviews from Amazon

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144
people found this helpful, as of 2023
ranked #213,397 most helpful out of 571,544,897 reviews
★☆☆☆☆
Can not recommend!
I ordered this TV at the end of March as an upgrade for the downstairs TV. Arrived promptly, looked nice and worked as expected, at first. After 35 days or so it started having intermittent issues. The screen back light would come on, but no picture would display. Only way to fix it was to disconnect the power supply, then plug back in. It got to the point where 80% of the time when you hit the power button on the remote it would freeze. The unit also started hanging whenever we tried to use Netflix or Amazon apps. Called Sony customer support and ran through the script, then they dispatched a replacement unit after a week of calls. The replacement arrived and the box looked like it had been run over by the truck. Not Sony's fault per-say and we refused delivery. After calling Sony CS again the said they were going to send out another replacement unit via a courier company. It took many hours of waiting on hold and 70 days to get the second replacement TV. The courier box arrived in pristine condition and they took the old unit away. The new TV clearly had bad pixels and ring effects coming from the bottom of the screen edge. Now getting a refund as I have no interest in trying my luck with any more Sony products or wasting so much time with CS.
August 2017 · Electronics · verified purchase
the product in question
Sony 32-inch 720p Smart LED TV (KDL32W600D, 2016 Model)
4.4★ · 1,866 ratings, as of 2023
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