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Review update: See the error messages attached as images, and know that this was from a fresh installation of this "product" on a brand-new PC, with a brand-new installation of Windows 10. This software is defective. I purchased a fresh installation of Dragon Professional Individual 15, and I installed it on a brand-new Lenovo workstation with a fresh installation of Windows 10. The software was unusable from the start. It is unclear what causes the problem, but, apparently, having any files, shortcuts, or folders on the Desktop in Windows arbitrarily causes this buggy software to stop working. This is by far the worst programming I have encountered since I first started using computers in 1992. Shame on you, Nuance. When asked about the problem, Nuance sent me to an old website with an answer pertaining to a different version of the operating system; the answer did not solve the problem. Stay away from this terrible software and incompetent company. Original review: I had version 13 and used it without problems for a few years. Dragon persisted with invitations to upgrade, for a fee, to the 15 version. Eventually, I yielded to the pushy invitations, because they promised a significant improvement in voice recognition, and I do have a slight accent. Well, I was never actually able to launch version 15 properly. It would give me the message that the installation was successful, after which it would not load my old user files. I decided to sacrifice the old user files and to set up a new file. Nope. More errors. It simply would not initialize a user, and it would not work. Customer support was atrocious. I wrote to them not only with a clear, detailed explanation of what had happened, but I also sent them the program's log files and screenshots of the error messages. They kept responding with inane suggestions that were useless and that anyone could have thought of. There was no answer to the problem in online forums, but there were other people who experienced a similar problem. After wasting two days trying to solve the issue, I asked for a refund and forfeited the software. This is where Nunace customer support was adequate - they did issue a refund, though not promptly. As a result of all this, I lost my version 13 installation. I spent more time on the phone and online with Customer support, but I was unsuccessful at getting the old version back.