Bests & Worsts Reviews from Amazon

Luckily I bought this unit in Costco so returning the hardware is not problem. Domestic calling is not bad. International calling (Calling Canada and China in my case) is bad: 1. A lot of hidden charges (3.9c connection fee for each call) with a not cheap rate (2.5c/minute); 2. Forced disconnection at 60 minutes but I can live with it; 3. Really big delays and background noises. One night I logged into account and saw some wired voice mails. When I tried to delete them, I found it is actually an account for someone else in other state. Logged out and log in again seemed to fix this problem. Tried for couple of days and I decided to cancel. This is the first company I have worked with that you cannot cancel service by calling them. Every time I called, I had to enjoy the music for 20-30 minutes before being able to speak to a human. Then I would always be directed to someone claiming: 1. Cancellation cannot be made on the phone; 2. Some one will contact me for cancellation; 3. I will be getting an email for the ticket for this issue. It has been more than a week now, I still haven't received a call or email about this.