Bests & Worsts Reviews from Amazon

I purchased this GPS device for a three week driving trip to France. Upon product arrival from Amazon I tried to update the software which the device indicated I needed to do. After four straight days of trying multiple different TomTom websites I was unable to get any response despite numerous attempts to reset a new password, download software updates, find out how to download European maps. I also tried two different customer service phone numbers with no response despite holding for 25 minutes. While on permanent hold, I did a Google search for TomTom customer complaints. Please do this search before you consider buying this product.