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I've been using Quickbooks since 2002 and have used later versions since then. When upgrading to Quickbooks 2012 I encountered a problem that was totally unacceptable. After completing the embedded registration questionaire I attempted to then complete the registration process online, as I was prompted to. This wasn't as simple as it should have been. I was prompted to call an 800-number, after which I was injected into an automated menu which prompted me to provide the same information that I had already provided when I completed the registration form. As it turns out, you have to be given a "Validation Code" from Intuit after you've entered all of your information, plus the product license number which came with the installation CD. In short, it took me 25 minutes of frustrating conversation (with people who couldn't speak English well) to be given a validation code. Intuit, YOU LOST ME AS A CUSTOMER!!!!! This was insulting!!!!