Bests & Worsts Reviews from Amazon

Hello Folks, This used to be a five star review for Masterbuilt with me raving about the awesome customer service I received from them. I hate to do this but times have changed and so has the service. I have read numerous accounts here and on a smoking forum I frequent of smoker owners with bad units being ignored. This is an awesome unit when it works but the weak link is the heating element and when it goes bad there is no replacement offered. This fault has been problematic since the first models and as far as I can tell not addressed. I'm guessing there are too many bad units in the field to repair now and the company is providing no solution or repair. Before you buy check the warranty to see what the company will do for you should the element go bad. Maybe Masterbuilt will get back to taking care of the customer, I certainly hope so but seems now they have joined the majority of producers who only have eyes for the bank once the money is in their hands. Pity.