Bests & Worsts Reviews from Amazon

Cannot give any kudos to Fagor for sturdiness or support for this product and would rate a zero if it were possible. Had a 'Splendid' model cooker that gave performance problems with the upper handle not performing well and after warranty period had expired, discovered that the pressure sensing button was defective. Could find no way to get just the button, which should have been a 50 cent item, and had to order a complete upper handle assembly to get the button ($26 including shipping and their 800 number never responds). After receiving the new handle with all it's parts, when taking the shipping tape off of the handle, the locking slider fell off. It was broken before being packed and taped to the handle to keep it there until delivered. Called the Fagor 800 number and got a message to leave a name and number and they would call me back within 48 Hrs. After 4 days with no call back, sent them an email through their web site explaining the problem and requesting a new part. Now 1 week later and no call back, no email answer and no replacement part. I had seen reviews describing Fagor's lack of support over things like this and didn't believe that a company this big could be so lacking in support of their customer base. I've had enough of this company and am switching to Magafesa or an American manufacturer to see if their support is any better. It certainly can't be any worse!!!