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Cuisinart does not stand behind their products
Cuisinart does not stand behind their products. We purchased a 10 pc set and after using the 1 ½ qt pan only once it formed a bubble on the bottom of the pan causing the pan not to lay flat on the stove. This actually renders the pan useless as it does not evenly disperse the heat and takes forever to even heat up.
Upon notifying Cuisinart of the problem this is the response we got:
"Thank you for your reply.
The cookware does have a limited lifetime warranty against any
manufacturing defects. However, if the pot has been over heated or damaged
in any way it would not be covered under warranty. You may send the item
into us for an evaluation. You may send it to the following address listed
below, with a check or money order for $7.00 return shipping and we will
evaluate the cookware for you:
Cuisinart Corporation
150 Milford Road
East Windsor, NJ 08520
Thank you for your use and interest in Cuisinart products.
Very truly yours,
Ann Marie
Cuisinart Representative"
Why should I have to pay for shipping their defective product?The cost of shipping the product just to have it "evaluated" makes it a wiser choice to just forget the warranty and buy a new one. However the wisest choice would be to steer clear of this company's products altogether. By the way the pan was only used to boil some eggs.
July 2006 · Home and Kitchen