Bests & Worsts Reviews from Amazon

We purchased this bread maker in January of 2010. We used it all of the time and loved it. We mostly made pizza dough, so didn't even use the cooking feature. But it was so nice to have it mix and rise pizza dough without having to do anything but dump the ingredients in. Then, in mid-October 2010, the motor stopped working (i.e., no mixing!). We called Panasonic since it was stilled covered under the warranty. They gave us a dealer's name and number in Ohio and had US call that dealer to see if they worked on bread makers. nope. Called back and they gave us a second repair place in Illinois (Advance Electronics in Normal, Illinois). We called, and they do work on bread makers. We had to ship it to them, which cost us about half of the cost of the bread maker. Waited a few weeks, no word. Called them, and they said they didn't have the bread maker. Called UPS and got confirmation that it was delivered, and who signed it. Called Advanced Electronics back, and they had found the box... had been sitting unopened for a month. They promised to call us with information, but never did. We continued having to call every few days just to get an update. (repair man hadn't looked at it, now they looked at it and can fix it but don't know how long, should be worked on in the next couple of days). Then... they stopped answering their phones. No way to leave a message. Finally called Panasonic really mad (over two months and no idea when/if it will be fixed). Panasonic contacted the repair place and called us back (love it that the repair place will answer Panasonic's call, but not ours). They said the part had just come in and Advanced Electronics needed to reschedule to repair. We refused this solution, as the repair location never called us and it has been over two months. Insisted to speak to a supervisor... took forever to get one on the phone. They couldn't do anything to our satisfaction so we insisted on speaker to the supervisor's supervisor. Again, forever to get on the phone. No satisfaction. I've read other reviews of Panasonic's warranty service and I will never purchase a Panasonic product again. If their product works, then its great. But ours broke within a year and we couldn't get satisfaction.