Bests & Worsts Reviews from Amazon

Bought this product in March of 2015 because it was discounted thru Amazon. I probably didnt use more than 6 times when i took on a cruise. Flew from Boston to Puerto Rico and the end that didnt have the pocket totally ripped. I thought i was screwed but i received a free cheap replacement bag from Jetblue as it was the first day of our cruise and i needed a bag. I couldnt take the bag with me as proof of the poor quality construction so I took a few pictures so i could contact Samsonite when i got home. What's worse was that we didnt have sufficient room in the cheap bag Jetblue gave us for the return flight so we crammed more into our checked bag. We were one of those people transferring clothes and other items at the check in desk to make weight. When i got home i called Samsonite after being on hold for 10 minutes the operator told me i needed to take it to a repair center. I explained that i was in PR when it happened and he told me they had repair centers in PR. Obviously i was going on a cruise so i wouldnt have been running around the island trying to get my bag replaced. I told him i had pictures and he didnt really care. I asked to speak to a supervisor and after another 5 minutes of waiting the original operator got back on the phone and told me the supervisor would have to call me back. I never received a call back. I guess if you're not flying anywhere and can take the bag back to a repair center when it does break, pick it up for the price. If you need a reliable bag, spring for something of better quality and a manufacturer with better customer service.