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Flawed Screen - Will be Returning
As reported by other reviewers, my Kindle Fire HDX has a very noticeable blue/purple haze around the border.
Apparently there is an ongoing debate within Amazon's customer service whether this is a defect or a "feature." In any event this is unacceptable, especially when Amazon is touting the screen as (i) having perfect color accuracy and (ii) being the best tablet screen available.
The hazy blue border is most readily seen when viewing web pages with a white background or using the Kindle Fire HDX as an e-reader. In my mind the fact that that the screen flaw is most apparent when using the Kindle as an e-reader (one of it's marquee features) points to a critical failure in Amazon's QA process for this device. Frankly, Amazon should be embarrassed.
I debated between exchanging the device and returning. For my sake and Amazon's I've decided to return it. I don't want to go through multiple exchanges to find a screen without this flaw. Also, reports of Amazon's customer service rationalizing this screen defect as "normal" puts a bad taste in my mouth because it reminds me of all the rationalizations and backpedaling Amazon went through with respect to the very real issues the first generation Kindle Paperwhites had with defective front lit screens that had green/pink blotches.
I'll consider repurchasing what is otherwise a great 7 inch tablet when Amazon officially acknowledges the screen issue as a defect and confirms that it has rectified the problem either in software or in the manufacturing process.
tl;dr version -- Amazon claims the Kindle Fire HDX screen is the best available. With the blue/purple haze around the screen border issue it's not. Not by a long shot.
October 2013 · Electronics