Bests & Worsts Reviews from Amazon

I purchased two (2) each of these tablets. One for my grandson and the other for my granddaughter. Within the year of purchase, both tablets developed 3 major problems: 1) would not hold a charge for any length of time; 2) every time the tablets were powered down or left overnight, ALL of the games required to be downloaded, over and over and over again; 3) Consistently one or more of the games on both or either of the tablets, would disappear altogether. Replacement "No questions asked" is JOKE! I spent hours of my time either on the chat or telephone jumping through hoops with a none technical "sales rep" who could not trouble shoot a simple thing let alone a piece of technical hardware/software. Finally, I was able to find a customer service rep who was able to replace both of these kids Kindles. Think I was done? Absolutely NOT. One of these two Kindles still would not function properly as the hardware or software failed to read the SD card so games would not download. Only to find out that both of these Kids Kindles were refurbished - not new. I spend my time trouble shooting all know possibilities only to spend another 1.5 hours on the telephone with four, count them, (4) sale reps who would not replace this second, defective tablet. Approximately three (3) weeks before there was any possibility of replacement. Ever tried to explain to two (2) kids why one has use of their Kids Kindle and the other does not? No questions asked is a joke. Jeff Bezos, CEO will be receiving a letter.