Bests & Worsts Reviews from Amazon

I bought this from R & S Factors via amazon. According to the Amazon specifications this brush is for long, normal to thick hair, which describes my own hair. However, it did not detangle my hair very well--it seemed as if the bristles just weren't long enough or stiff enough. I gave this 2 stars because the brush might be good for someone, but the CUSTOMER SERVICE is pathetic. I have never had a problem returning an item to Amazon or to one of their sellers in the past, thus expected the seller to take this item back. Especially at a price of $99! Instead, R & S Factors says I have to return the brush to London at my expense and then, "we shall make a full refund back to you after deducting a 50% restocking charge." A full refund?!? Huh? So far as I'm concerned, I won't even look at another Mason Pearson product again and R & S Factors sucks.