Bests & Worsts Reviews from Amazon

I have been experiencing a re-occurring problem with Quickbooks 2010 for the last six months. It is hard to understand the technicians at the other end of the phone, the response time has been reasonable, but it takes so long for them to fix the thing. My biggest concern is that the first thing the technician does is try to sell you a service contract. Four times I had to tell him I am a simplistic user, have been using it for 20 years and not needed a service contract yet. Still they kept trying to get me to buy the contract. Then they try and sell me the 2012 version which they say has fixed this problem. They want to sell this to me at a discount--which is $50 higher than the Amazon price. I suggest to them the reason for the problem is that there is an issue with the software (since they eliminated the problem in 2012) and I am told it is my machine. This is a money grubbing company that doesn't care about its customers. After reading the comments here I will not upgrade since it is likely that I will experience other problems.