Bests & Worsts Reviews from Amazon

We are STILL waiting for our replacement toasted. We liked this toaster a lot. We received it on November 27th and had used it regularly, not every day, but once or twice a week. Last February 7th, it stopped working. The toaster handle would not stay down and we could not toast bread. It became useless. It is was under warranty and we called the company and finally got a response. We did some communicating with them over a few weeks, where, for instance, they had misplaced our request for a replacement. We were asked to send a photo with the cord cut, which we did. Finally they agreed to send a new one. It was not the color we had and preferred. but at least it was a toaster. It's now April 7, over a month since our last chat, and 3 months since the original purchase. We still have not received our replacement toaster. Either these guys are scammers or just terribly unorganized. Or, perhaps, both.