Bests & Worsts Reviews from Amazon

Synology really needs to improve their out-of-box experience. As someone with a computer engineering degree and 30 years experience in building PC's and high tech, this is the worst, least intuitive product I've used since IBM introduced OS/2 Warp in 1996. Key failures: (1) Setup is anything but straightforward. If this is your first time installing a network backup, give yourself 30-40 hours of reading, configuring, trying, undoing, re-doing and reconfiguring to get sort of close to what you had hoped for. (2) Simple things are VERY complex. Basic features like deleting your account on Synology.com takes 10 days to process. If you forget your Quickconnect password the IP address gets locked out, there's no straightforward way of unlocking it. Synology really ought to make a list of blocked IP addresses that you can click to unblock. (3) Slow and sluggish. Why is the Quickconnect GUI like accessing the box through dial-up? This is on my WiFi 6 LAN, for God's sake. I'm not connecting to a Commodore 64 located in the African bush. (4) Intermittent. Quickconnect finds my NAS only about 80% of the time. If this is the best that the NAS market can offer, it is ripe for disruption given the number of recent NAS malware intrusions and level of complexity required to get a basic setup working. No wonder people repeatedly pay hundreds of dollars a year over and over for Dropbox...it's just far easier and brainless. My advice for Synology is to study what Apple does, make the initial setup a pushbutton experience that addresses what 75% of the market needs, and leave the fine tuning to the 25% of network administrators who live in front of a console window.