125
people found this helpful, as of 2023
ranked #227,654 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Does not identify virus; no way to notify Symantec of viruses it cannot identify
I have had an adware virus (Virtumondo)(creator Virtumonde) on my pc for over a month. Symantec can not detect it or remove it. Microsoft AntiSpyware detects it, but is unable to successfully remove it. Symantec has a removal tool for adware.VirtuMonde, but it also cannot detect it to remove this variant. There used to be a means to report (new) virus problems to Symantec, but apparently no more. Their only option is to pay them $39.95 to $69.95 (again) to help you find and remove a virus. I don't have a problem with a solution for a new variant of a virus not being available immediately, but I do after a month and I do with them assuming they know everything and do not need to provide a means to report viruses Symantec cannot detect. I've been a Norton customer for many years; not anymore.
