Bests & Worsts Reviews from Amazon

I have been a delighted Fitbit user. I purchased my first Fitbit product (the Fitbit One) late March 2013. It was easy to set up and sync. Since then I have recommended this device to a number of people and purchased the product for my husband and Father. I purchased a Fitbit Zip for a friend. I pre-ordered the Fitbit Flex; it arrived as expected May 17th and once again, I found the set-up user friendly. I have 2 issues: The product itself. It died completely with less than 6 weeks of use. Fitbit support. Response was neither timely nor helpful. On June 16th my Fitbit Flex began malfunctioning--not fully charging after more than 6 hours plugged into my USB adapter. Then the charge it did should would drain in less than 2 hours. Unfortunately I was not able to contact Amazon within the 30 day window of purchase to initiate a return because I was on a bike tour with limited internet access. I assumed Fitbit would honor its product given the fact the product itself seemed to be at fault. However, I was advised today that because I purchased it from someone else, they would not honor their 365 day warranty. Once I initiated contact with Fitbit Support on June 27th I waited two days for a response which simply outlined steps I had already taken to try to resuscitate my device. A second response came 2 days after the first, and again the suggested measure was something I had already undertaken. My 3rd response came today advising me they were sorry I was not satisfied. How could any customer be satisfied with a $99 purchase that stopped working at 5 weeks? As of today I own a dead device for which Fitbit offers no replacement.