Bests & Worsts Reviews from Amazon

I've had this printer for a week. While it has worked, it has seemed to work well. Print quality is good, fax and copy are nice. I haven't used the scanner. I was a little annoyed by the set-up and lack of a manual, but it went okay. It's a complicated product, so you really need a manual. After one week and about 20 pages, one of the printheads failed. I tried an online support chat. The person was unhelpful and condescending. The chat lasted an hour. He kept repeating questions and implying that I did not know what I was doing. First, he was flustered that I could not print a test page. Told me to consult the manual if I was unable to understand his instructions. I would presume that would be the manual that does not come with the product. Of course, a printer will not print anything if the printhead does not work. Then, he had me do a couple of different resets. That didn't work. He didn't know what to do. I suggested that maybe the printhead really was faulty. He disagreed. They don't go bad on new printers. The problem is firmware or I don't know how to operate. He told me to wait a few minutes while he researched. Then, he told me to clean the electrical contacts between printer and printhead. That did not fix the problem. Again, he put me on hold -- so to speak. Finally, he said the printhead had to be replaced, but to do this, I had to call HP by phone. He gave me ticket number. I call HP and wait about 30 minutes. I give ticket number. It is blank. I explain problem. I am told to repeat same steps as before. I decline. I am told that they cannot help me unless I reset printer, do semi-full reset, and clean printhead. I again decline and ask for supervisor. I'm put on hold. Finally, I'm told they will send me a new printhead -- estimated delivery is 7-10 days, unless I pay $17 for expedited shipping and delivery. I hope this works. If not, I will return printer. Either way, it is doubtful I will use HP again. They were rude, the first guy knew less about printers than I do, and I am now without a printer for over a week. But for those first 20 pages, it is a great product! Update: The new printhead arrived, and the printer is working again. Hopefully, there will be no more problems because the features work well. This printer is easy to network, and I love the scan-to-pdf and copy functions (although copying is SLOW). For large jobs, you'll want to use a real copier.