Bests & Worsts Reviews from Amazon

When this printer first arrived i was delighted with it because wireless setup was so easy. As others have mentioned the scanner cocked the paper about 5 degrees, but i could live with that. Then, after about two weeks every time i tried to print i got a printer offline response. nothing in any of the instructions said what to do to bring it back on line. the only thing that seemed to work was unplugging it from power and causing it to restart itself. Then that stopped working. Tried the builtin troubleshooting application, which came back with a useless message that it had failed. Tried reinstalling the software. It recommends a usb connection during wireless setup, which had worked the first time. This time when the installation said to remove the usb cord the installation froze. the only option was to cancel. searched the Brother web page. found another troubleshooter that didn't work. Tried the advanced setup, which doesn't use the usb. Appeared to be working, but after completion the PC couldn't see the printer. finally called Brother and spent about an hour on the phone with a tech. We downloaded setup software from the web page to be sure it was the latest. Setup froze at the same place it had stopped with the CD. Reset printer back to factory defaults and tried setup again with the same result. Fortunately I had this experience while it was still within the return period.