Bests & Worsts Reviews from Amazon

I was SO excited for my sister to get her new Le Creuset 5 1/2 Quart Round French Oven as her WEDDING PRESENT. I LOVE Le Creuset items. I own several pieces handed down by my grandmother to my mother and then to me. After 3 generations, each piece sees regular use and is in impeccable condition. My experience with AMAZON is getting my 1 Star review. I purchased this "new" item last week. The pot arrived today. My sister opened it and sent me photos of an extremely chipped and broken, obviously USED, pot. The book accompanying was covered in grease stains. There is food residue in the lid. There are burn marks on the bottom of the pot. The entire inside bottom of the pot is COVERED in spider-web cracks. I have NEVER been more embarrassed. I am so incredibly disappointed. I am currently printing out the return label and am not sure whether to trust an exchange option, or simply require a full refund and get them something else. I am in SHOCK that Amazon would try an pass off this item as a "new" item available for purchase. I would not spend $10 on something in this condition, let alone the $300 I just spent.