Bests & Worsts Reviews from Amazon

We bought this steam mop with high expectations. Lots of good reviews. But for us it did not work. We assembled the mop easily and filled it with water and began to try it out. Our floors are a mix of laminate wood floor and ceramic tiles. I tried it first on the ceramic tiles. It removed dirt. The pad became dirty. It steamed well. Nice hissing noise. Turned the pad over to use the clean side, went over the tiles again feeling satisfied. When the floor dried, it was dull. Before cleaning it was more reflective, these are not mirror finish tiles but the do shine a bit of reflection, but now they were dull and still looked dirty. Put the second microfiber pad on there and cleaned the floor again, the dullness persisted, but now the pads were not getting dirty. Tried the triangle connection on the laminate floor. It did the same, dull streaky floor. Second pad, no dirt picked up but floor was dull and streaky. Got down on my knees with a paper towel and easily removed the filmy residue that was causing the dull streakiness. Something that two microfiber pads could not do. I used distilled water, so I know that the steam was clean, I used all four microfiber pads, two rectangular ones on the tiled area and the two triangular ones on the laminate floor. To me it seemed the cleaner could remove a portion of the dirt, since the first pad on the tile did get noticeably dirty, but the opposite side and the two additional sides could not clean it to a non dull surface cleanliness. We tried to return it and were asked if it was defective (i.e. not functioning) and we told them no, it just does not clean like promised. They said they could not refund money for that reason, only replace a defective model with a like model. Our mop steamed hissed and seemed very good, just does not clean well even using all the available microfiber pads. Based on my experience, I cannot recommend this product, unfortunately the cost of this learning experience was $119.00, and this has soured me on all of the shark products.