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Lens Cover part 2
I purchased this camera for my wife for Christmas. In March while out on a photo shoot of wildflowers the Lens Cover stopped opening fully. Since it was past Amazon's 30 day return window I went to Nikon's Website and set up a return to repair facility. At this point I was somewhat disappointed but understanding of the fact sometimes things don't go completely correctly and had high expectations of Nikon making things right. I sent off to Nikon(on my dime) and after a few weeks they replied the camera would be repaired under warranty. So far so good. After about a month and a half the camera was returned. The first time we took it out it immediate exhibited the same Lens Cover not retracting issue. Now I will have to look forward to sending it back to Nikon (on my dime) and waiting a couple of months for Nikon to "repair". Not what I expected from Nikon. We have vacation planned for next month and the whole idea of purchasing this camera was to have one which took quality photos but was easier to carry around than our D40x. Now it looks like I will have to purchase an equivalent size camera from Canon or another company if we don't want to carry the D40x..... I should have read others reviews before purchasing as I see this issue is not unique to us. Update: I contacted Nikon Customer Support and they sent me a pre-paid shipping label since the problem was back less than six months from their "repair". I can't complain that I had to ship back "on my dime". Still unhappy the camera has been at repair facility for about 1/3 of the time I have owned it. Update: After a few weeks my wife called and checked on repair. Nikon stated it was shipping out the next day. After a couple of weeks it hadn't showed up and she checked back. Nikon then stated the repair had not started yet. Since it was less than a week until our big trip my wife was upset and let Nikon know it. They agreed to send a NEW camera to replace our original one. It arrived in time for trip and so far it works OK. Hope the lens cover issue does not reappear. I will update if anything else goes wrong or if everything goes right (fingers crossed) Update: Camera performed flawlessly during vacation. Took ~ 1500 photos. However, the week after our return the *NEW* camera started exhibiting the same lens cover problem. So far we have had to send to Nikon twice, once for repair and once for replacement. We plan on contacting Nikon and asking for a refund.
May 2011 · Electronics · verified purchase
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