Bests & Worsts Reviews from Amazon

Been trying for 5 hours to get help from a purchase from this game with not one SINGLE reply back! By far tbe worst customer service I have ever seen! I bought 2 different 99 dollar gift packs this morning on Game of War. One anniversary pack and 1 Cerebus Pack. With the Cerebus pack I was supposed to get 5 600,000 casino chips with it and I have not gotten any. I was also supposed to get a 1 day VIP with both of them and only got 1. I Honestly don't know what all I did get and did not get at this point but I do know I spent 200 dollars and expect to get what I paid for! With the amount of money I spent it should have been fixed ASAP and for me to receive EVERYTHING I paid for instead of being completely ignored. After reading reviews I see that this is a common problem and they apparently never contact people back. I have sent so many messages and emails over several hours and still have not received one single email or message ever stating they were working on it. Apparently they are rated F with the BBB for this exact reason.