Bests & Worsts Reviews from Amazon

Up until two weeks ago, I loved this TV. I upgraded from a 32 inch non-HD/non-flat screen TV. The picture quality is wonderful, the sound was really good, but I hooked it up to a Yamaha receiver anyway. Here's what happened. A little over two weeks ago we had been watching the TV, and then left to go outside to do some yard work. After dinner we decided to watch a movie so I turned on the TV. Nothing. Usually when a Samsung TV is off, there is a small red light. When you turn it on, the picture emerges and the little red light goes off. No red light. I unplugged the TV from the power supply and plugged it directly into an outlet (the DVD was on the same power strip and was working). Then I took the power cord off and went into the kitchen and plugged it into the little Samsung TV in there. Worked great. Dang. I pulled out the TV information and the TV was still under warranty. I called Samsung. After just a few seconds on hold a real person answered and I explained the dead power supply problem. She told me somebody would call me in three to five working days to arrange for the repair. WHAT? Three to five days just to talk to somebody to schedule a repair???? NINE days later somebody finally called and said that my 'ticket' would be sent to troubleshooting. WHAT? After nine days, still no appointment for repair???? On day twelve I got a call from a repair guy from a local business contracted to do the repair, and he asked me if the part, the power supply, had come yet. WHAT? What part? I called Samsung again and they gave me the number of GURU, the company they contract to do their repairs, and the company that subcontracts to other local repair services. I now realize that I'm twice-removed from Samsung and NOBODY is coordinating this repair but ME. I call GURU again after two weeks, and the part has not yet been ordered!!!!! Two weeks after my initial call and the part isn't ordered yet???? WHY NOT? Nobody knew why it wasn't ordered by GURU so they immediately blamed Samsung. Now I'm thinking Samsung is stalling until the warranty runs out, which will happen in about two weeks. Why in the world would there have to be so many layers of uncoordinated mayhem to do a simple swap of a power supply? I'm guessing sometime within the next month or two somebody will fix this TV, and I'm guessing it will be about a 15 minute job. When the TV worked we loved it. The picture quality was great and the sound was pretty good as well. It has nice features that were pretty easy to figure out and setup. However, would I buy another one? Probably not.