119
people found this helpful, as of 2023
ranked #233,076 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Poor customer care!
This seemed like a good product at first, reasonably priced, good looking, compact. But then after only using it for a few weeks, the CD drawer failed to open and wouldn't play anything. So I contacted the company and was sent instructions on how to possibly reset the system. No dice. Then I was sent instructions on how to return the unit for repair. I placed a note in the box with a copy of all the correspondence from RCA and asked for them to please return my CDs that were locked in the drawer due to the unit failure. It doesn't seem that difficult to me. You fix the unit, get the drawer open and take the CDs out and put them in the shipping box with the unit. But I was wrong. So in the end, it cost another $23 dollars to ship the unit to be repaired and and additional $40 to replace the CDs they couldn't manage to get back in the box. Save yourself hassle and money and buy another brand.
