Bests & Worsts Reviews from Amazon

My router password is 9 charactors-the TV only accepts 7. No one at samsung can figure this out. They offered to send a tech but for a TV I've owned for 3 hours- atrocious. They rec an App (smart things)on TV startup but customer service admittedly has no knowledge of this and had no idea of anyone @ Samsung who could figure this out. I am left with a dumb TV that I need to transport back to UPS. Third attempt-told TV probably didn't really have Alexa built in and I should just use Alexa that I previously owned. Finally I should go to major electronics outlet and pretend to be buying the TV in order to get advice on TV!. They apparently have no experts/engineers who can offer advice ( I understand this is a new model so customer service is still "behind the curve"). This sounds crazy until you own this lemon of a TV