Bests & Worsts Reviews from Amazon

I purchased a similar XRP kit about a year ago through Amazon and it's given me generally good service. I'm a homeowner, so the amount of time I've put on the tools has been pretty light compared to a pro. Being a bit of a tool freak, I was willing to pay a premium for what I thought would be professional-grade performance and durability. So, I was a bit surprised when using the XRP drill a couple weeks ago to sink a few drywall screws that I detected a burning odor coming from the internals, followed immediately by the drill ceasing to function. A disappointing inconvenience for a year-old "heavy duty" drill that's received light use, I thought, but at least the unit is still covered by DeWalt's rock-solid 3-Year Warranty. Surprise! After sending the drill back to the DeWalt service center with a copy of my original receipt, etc. I was informed that the Warranty only covers replacement of parts, and that the labor charge for swapping out the defective switch on my unit will be a whopping $91. I tried to reason with them that this seemed a bit excessive given the premature nature of the failure and compared with the cost of buying an entirely new drill. Their attitude was that's-your-tough-luck-buddy-take-it-or-leave-it. I ended up paying, but feel like it got scammed. A sub-standard product with an effectively non-existent warranty. Be warned.