182
people found this helpful, as of 2023
ranked #187,864 most helpful
out of 571,544,897 reviews
★★☆☆☆
Pricey, but great fan. Pathetic remote/usability
Okay, the fan is great. Quiet enough and the volume of air it moves is impressive. I say "quiet enough" because there are other fans that are just as quiet. The air movement feels like it is the same for the overall height of the fan (not including the base). I like that because other fans tend to be top or bottom heavy for air movement. How they did that is amazing me thinks.
Let's talk usability. Whoever designed the operating of the fan/remote should be taken out to the shed and given the treatment. Where do I begin
Power on off, display, remote sensor they are at the very bottom of the darn machine. This causes sooo many problems
** Having a remote is nice right? But it not designed/working right and the only way to control the device?? NOT nice. see below
** Do you think everyone (bad backs, older people) can bend down that far? Besides, you can't do much with that one button?
** The display being so low. Genius. I have to sit/get up from my bed to see the display. So, useless again.
** Ah we get to the good stuff. Remote and IR sensor. This designed by an intern with terrible grades wasn't it? First, the placement. Again, we have to sit up in bed aim super fine, press button(s). Poor range and angle. you better point it just right. I adjust the fan speed in the middle of night and fall right back to sleep. Good luck with that. By the time you aim, start cursing, shift in the bed, your sleepiness is gone. Now, I am pissed which I know is not good to get back to sleep but thats just me.
** IR remote. Is the power lacking in the remote or the sensor and why such a narrow angle of where it works. Come on, something like this should work across the room (at least 10 ft). I can't get it to work from 4 ft. I should be able to point in the general area of the device and it should work. There are plenty of reflections to help and I am pointing straight at it. Guess what, I've never had another IR device that was designed/implemented so badly.
** IR remote. Don't tell me that I need a new battery. This is a widespread problem (google it). People have tried other programmable remotes with similar results. Not only is the transmitter bad, the receiver is worse.
I am planning to get an IR extender to see if I can fix the remote problems myself. Waste of money, aesthetics and inconvenient.
Simple suggestion to Dyson .. it is incredibly easy to put controls/remote-sensor on the top of the fan with ALL the controls .. some of us have trouble finding the (tiny) remote and want full functionality (and status) directly at the fan. I am a hardware/software/firmware engineer so please don't tell me it is not possible. Should cost less than $2-5 per unit to do it right.
Note, this is my third Dyson product and this is by far the worst by any standard (love the other products). Overall, it is far below average. At this price point, I expect better accessible full controls at the top of the fan, better remote control, better display and WiFi support as well as support for Google Assistant, Alexa, IFTTT, harmony hub, etc.
January 2019 · Home and Kitchen · verified purchase