Bests & Worsts Reviews from Amazon

I was so incredibly excited when I found this cordless vacuum and couldn't wait for it to arrive. I have a lot of steps in my house and this was going to make life easier on me. It also was easy enough for my 9 year old to vacuum the couch and the pile of dirt after the kitchen was swept. I purchased the vacuum for $48 dollars and happily opened the box read the instructions (yes I'm that person who reads the manual and follows it to a T) After the instructions were followed and the vacuum was ready to roll I got started. It worked great the first several months until it didn't. I noticed the vacuum would not run as long as it used and eventually it would only run for a minute and shut off even though it was fully charged. I thought no big deal I'll call shark and explain the problem especially since the vacuum was not even a year old. I called and talked to the first customer service representative and explained what was going on with the vacuum and that I had only had it a few months and it seemed like it wasn't holding a charge. He sent a new charger and told me to call back if that doesn't work and they would replace the vacuum. I waited for the charger to arrive meanwhile I had to lug my giant vacuum up and down the steps. The new charger arrived and I couldn't wait and was hoping that was the issue but after plugging the new cord in and charging the vacuum over night it would only run for a minute. I called shark customer service back and I explained that the charger they sent did not fix the issue. The customer service representative that I talked to said that it sounded like a battery issue and that it was not covered under the warranty and a new battery could be purchased for $48 (wait.....what!!!!) I explained that the vacuum was not even a year old and she said I'm sorry mam but the battery is not covered (Let me get this straight......the battery that shark puts in their products even though defective are not covered? That is like saying that the plastic used in the making of their products is not covered as well as the parts as well as the lets just say everything.) I explained that I did not want to pay for a battery when 1. Its the same price as the vacuum 2. I don't even know if its the battery and 3. the vacuum is only several months old and should be covered under warranty. She then proceeded to tell me that I could send the vacuum back to shark for $19.99 and they would take a look at it. Great I can pay you for your defective product.....sure lets give you more money shark...sounds reasonable. I proceeded to ask to speak to a manager and was told that one was not available and she would have him call me. I received the call from the manager several hours later in which he read the transcript between the customer service representative and myself as a lawyer would read it. I kindly told him to not put words into my mouth and that yes I was offered at battery but I would have to pay for the battery and yes I was offered to send the vacuum in but it would cost me. He was very rude to me and I don't appreciate it. I understand some products break or can contain defective parts but that is not my fault. I really wanted to love shark and was in the process of getting a full size vacuum from them but not anymore. I loved my little vacuum and just wanted them to replace it so it would work. I am so sad that people do not stand behind their products anymore. I just don't have $48 dollars to throw away every few months for a new vacuum or battery. I can no longer say that I support SHARK products. My whole family and tons of friends use their products but have become very sour over their customer service (yes shark I am not the only one you were rude to). I wanted to give you a chance to make it right but you didn't. So if you are in the market for a quality handheld vacuum please be weary of this one. Maybe you will be lucky and get one that works for more than a few months or maybe you will get one like mine. If you don't have $48 to light on fire then I recommend you go with another product.