222
people found this helpful, as of 2023
ranked #137,584 most helpful
out of 571,544,897 reviews
★☆☆☆☆
I would never purchase this printer again or recommend that anyone else purchase this printer
I would never purchase this printer again or recommend that anyone else purchase this printer.
The printer will not allow you to change ink cartridges before its sensor detects the cartridge is completely empty. *You can't just pop it open and change the cartridge.* It has a sliding mechanism that needs to line up with the specific cartridge you want to change. There is a workaround for this, but you shouldn't have to work around something so basic.
You can't remove that cartridge until it is empty unless you unplug the printer without turning it off, so you can manually line up the cartridge guides. Even more problematic, is that once you remove an ink cartridge, you cannot put that cartridge back in. If the cartridge is clogged or if you missed a sliver of plastic when you took it out of the wrapper & the cartridge is now fine ... once you pop it out, that cartridge is garbage. And you can't print anything else until you replace that cartridge.
I've had this printer since February & it has never functioned properly. I continue to have problems with black ink cartridges. Every one that I place in the printer has left streaks and lines in word processing documents, rending the documents virtually unreadable & causing problems for my children at school when they have had to submit papers to their teachers. I've had to print numerous documents at my own school because I couldn't get the printer to function properly. I've tried printing with Word, Pages, and Google Docs.
As a scanner, the machine stalls out after scanning this first sheet every time I try to scan a document as a PDF. Every. Single. Time. I've found another workaround, where I scan the document as image files, then convert the images to one PDF file. Again, this is something that shouldn't have to be done. When you take a device out of the box, it should simply work as intended without having to find workarounds to perform simple tasks.
I'd had three Canon MX922s over the course of five years. I do a lot of printing, and was tired of replacing my printer every two years. On paper, this looked like a good model for a "home office." Perhaps the one I purchased was a dud, but I wouldn't chance buying this model again & would advise others not to get it. I'll be purchasing another MX922 until I can figure out an inexpensive laser alternative.
April 2018 · Office Products · verified purchase