Bests & Worsts Reviews from Amazon

This product had issues that the company tried to explain away. They finally did give me a return sticker but I had to pay postage and they charged me a restocking fee. I feel this was not right since their product was not working properly. Nor did they inform me of these things when I asked to return it. Other returns to Amazon have been postage paid. The problem was that I could not put the lid on. My husband was able to attach the lid, but it was not easy for him either. After communicating with the company and watching a video they suggested, I realized that the only time we had trouble was when the unit was hot. In preparation to cook, I either heated water or would saute vegetables, etc. So the unit was always hot when I needed to put the lid on. The company informed me that the unit was meant to be cold when the lid was put on. This makes no sense to me as the cooker cannot always be used from cold. I have another brand of electric pressure cooker. I have absolutely no problem putting the lid on that unit when it is heated. I really wanted this particular cooker because it was 8 quart. it is a shame that they could not fix this problem.