Bests & Worsts Reviews from Amazon

I purchased a dual-zone King sized Chilipad about 1 1/2 years ago. Previously I would often waking up sweating at night, even if the room was cool. The Chilipad has helped significantly. I generally sleep cooler, and wake up less. Unfortunately, this a great idea in need of some further engineering and refinement, and I am not so happy with the quality. After 1 1/2 years of use, here are my observations: -The pad never quite gets as cool as I would like. After a couple of hours, its noticeably cool. But I wish it would get a bit cooler. Sometimes when the room is too warm, the unit cant keep up and I still wake up hot. -The lights and controls on the cooling units need to be thought out better. I would be much happier with a simple on/off switch for maximum cooling... without the bright lights and the loud beeping. The lights on the top of the cooling units are extremely bright; I have to place a shoe or something on top of each unit in order to darken the room. The unit beeps quite loudly every time you turn it on or make an adjustment, which is distracting if someone else is already in bed sleeping. To set the unit for cooling, you have to first push the on button, which beeps loudly, then hold down the temp button for a few moments til you get to the lowest temp, and then you can finally set the temp. Its an unnecessarily long and loud process. If the unit is bumped when its running then it shuts down and resets, and you have to go through all the button pushing and beeping again. -My pad recently developed a leak, which caused a big wet spot to form. I spoke to Becky in their customer service department, and she said that LEAKS are NOT covered under their "2 year warranty". She says that if it develops a leak, even under normal use and during the warranty period, you have to pay $90 for a new pad. So I paid the $90. -One of my two cooling units recently stopped cooling. It would power on... bright lights, loud beeping and everything... but it would not cool. As a result, one half of the pad would not work. I had to ship the cooling unit back to them for a repair, which was completed promptly and it works fine now. I hope they re-design this product in the future and fix some of these issues. When its working right, its pretty good. In spite of my frustrations with it, I would probably buy it again. I think it has the potential to be a great item if they come out with a higher quality version.