Bests & Worsts Reviews from Amazon

First of all I want to thank Amazon.com for promptly refunding my money for this device. That was the only part of the ordeal that went smoothly. My only complaint with Amazon is that I can't give this product a ZERO star review! I got this Rocket so I could get online with my laptop on a trip to Florida. I checked T-mobile's website first and it showed there would be excellent 4G coverage at the address and region where I was going. When the Rocket arrived I followed the set-up instructions but had no luck getting it to work. Neither could my computer repair person, so I went to a nearby T-mobile store. Two employees tried everything they could think of, including trading out the SIM card, and when it still wouldn't work they said it must be because I hadn't opened an account and bought a data plan. So I handed over the money for a monthlong data plan and it still wouldn't work. At that point I told them I was going to return the Rocket to Amazon, and to please refund my money for the plan. Their response... "Our computer won't let us refund your money. Take the Rocket to Florida, call tech support, and see if you can get it to work". In Florida a tech-savvy friend got on the phone with T-mobile's tech support and they failed to get the device to work. The tech support person also told us that even if we could get it working, there's NO T-mobile coverage in the area anyway...even though the website shows EXCELLENT coverage...a total lie! He said he would note it in my account that I will be returning the device and that I could get a refund on the data plan from the store where I bought it. Back in PA, the store has continued to refuse to refund my money, saying "We don't like to do that"! I got online with T-mobile's live chat customer service who tells me I don't have an account with them (!?) and she can't help me. I wrote to T-mobile's customer service in Albuquerque and was told "no refunds or other compensation will be given for unused airtime balances". They said they were sorry for "any confusion or inconvenience this has caused." They are SORRY alright!...one of the sorriest, lying, thieving, incompetent and unresponsive excuses for a company I have come across in a long time! Don't believe anything T-mobile says about this Rocket, or anything they say about coverage on their website. I hope my review prevents someone else from getting ripped off. Next stop, the Better Business Bureau!