192
people found this helpful, as of 2023
ranked #171,623 most helpful
out of 571,544,897 reviews
★☆☆☆☆
1) Not reliable and 2) not serviceable in the US. COMPLETE FAIL.
US BUYERS BEWARE. I purchased this product and within 10 months it became so unreliable that I had to find another solution. I say US buyers beware because this model is not sold in the US and when I contacted Braun’s service arm, they directed me to the European site. Thanks...very helpful (said in the most sarcastic tone possible).
This became unreliable for the same reason that you can find all over the review sites for any of the Braun thermometers...it continually gives an error “POS” which is supposed to mean you don’t have the thermometer positioned correctly or you didn’t leave it still. Well, I’m here to say that this is not GD rocket science. I know how to position the darn thermometer and also can keep it still for 3 seconds. Just stupid advice from Braun.
For a company as large and multinational as Braun, it’s absolutely criminal to have such a poor customer service effort for these consumer products. Not only did they not service my product, they took more than two days to let me know that. Great.
Bottomline advice: go elsewhere. DO NOT BUY BRAUN.
I will try another ear thermometer based on internet reviews and will report back here with results. But I’ll also have a standard thermometer on hand for backup purposes. Thanks again Braun...for absolutely nothing.
February 2018 · Unknown · verified purchase