Bests & Worsts Reviews from Amazon

I had high hopes for this printer and was removing all the plastic tabs, coverings, etc. when I totally got into the process and I open up the scanner/copier section to see a small picture of a hand removing a plastic piece over the sideways glass copier / scanning area. It came off fairly easily but did rip in half and get pretty crumpled up which I thought was odd. I proceeded to set up the printer and test everything but when I tried the copier with a page fed through the top tray, everything jammed up. It's at this point after googling for answers my brain finally registered the "red circle with a slash" over the piece of flimsy plastic covering the scanner surface. I felt pretty stupid until I looked at the comments online and realized MANY people make the same mistake. Seriously HP... you shower the printer with all kinds of little pieces of plastic protective film and this looks no different, but you highlight this particular piece and actually have a diagram of a hand pulling it off. I know I should have properly registered the fact that there was a "circle and slash" over it, but clearly I'm not alone in misinterpreting this! How about WORDS that say DO NOT REMOVE! I tried going to HP support and it simply does not work. I can't log in, register the product or an account, etc. It's been one hell of a frustrating day with HP!!! Can someone here tell me how I can get a replacement piece of cheap plastic for the copy scanner head / feeder??? This piece TOTALLY looks like an afterthought fix for something that clearly wasn't working properly. Who lightly glues a piece of cheap plastic film as a mandatory component to the outside of a very expen$ive printer?!?!?!? My guess is that it was a design flaw and this was the easiest way to fix it. Horrible!