Bests & Worsts Reviews from Amazon

I did not buy from Amazon but directly from the company but I wanted to let you know about my experience. I purchased this and received it in early December. It came partially assembled with the seat attached to the frame. Right off the bat I noticed a dent in the right frame that supports the seat but it wasn't very big and I thought, no big deal...right?!? I didn't use it right away and have only used it about a dozen times since I bought it. I noticed immediately that there was a grinding sound when I used it but thought maybe it is just a sound that would go away with some use. It didn't go away so I had my husband look at it and the bottom of the right frame bar on which the seat rests was scratched down to the metal. I called the company and Michelle calls me back. I do admit, they got back to me promptly. I send her a photo of the damage. Tells me to take the seat off and look at the rollers. No easy feat, the seat was attached when it arrived. You need two wrenches to do this. It turns out that the bottom right bolt wasn't adequately tightened and it was protruding to the point of scraping the paint and metal. She then tells me that in the assembly instructions it says to make sure all the bolts are tightened. WHO KNEW I WAS SUPPOSED TO DISASSEMBLE THE attached SEAT to make sure they had tightened the bolts were tightened properly? She is saying that the one year, they pay shipping warranty' doesn't cover this because I didn't make sure the bolts were on correctly. So then, perhaps fitness bargain should send it completely unassembled so people don't assume they know what they are doing when they partially assemble it before it is sent. She then asks me to send her a picture of the protruding bolt...which I had already sent her. The seat moving is still making a grinding noise although we can't see anything else that is causing the noise and she wants me to take the seat off...again. I guess the biggest thing that bothers me is I did a lot of research on this type of exercise equipment and I chose the Vigorfit because of the 'amazing' warrantee and the fact that I wanted to help the little guy, the company competing against the Total Gym and the Total Trainer. I think this could be a really great gym but the problems I'm having negate 'what could be'. I'm just really sad that I was so wrong about this company. I am still in contact with the company and I'm hoping I have a better resolution than many of the other people who have complained of poor customer service.