Bests & Worsts Reviews from Amazon

The small plastic latch that keeps the soap drawer in broke just after a year of use. I was still covered by the parts warranty, but no longer under the Electrolux labor warranty. But I'd purchased the extended warranty through the authorized seller. It was a simple part to replace, but Electrolux customer support insisted they couldn't send me the part directly unless I purchased it, that I would have to have a service technician come out to do the repair, and that only they could file a claim to get the part under warranty. Having had a bad experience with one of their authorized service providers (all subcontractors) with a warranty dryer repair (more on that another time), I reluctantly agreed, having paid for the extended warranty after all. I knew the exact part number needed. I passed this on to both the extended warranty people and official Electrolux designated subcontractor. I specifically told the service people that it would be an easy fix, that they simply needed to bring this part, and not to come by without it as I was going to have to take time off work to be there for the day. So of course they send someone to suss the job anyway, causing me to miss a day of work for nothing. But the worst part was the technician wanted me to sign a lengthy contract, stating he'd already fixed the machine and authorizing him to do repairs he deemed necessary to everything from my dryer gas lines to anything else he felt like doing or billing me for. He snapped, "No, contract, no service." I didn't sign, of course. I'm painting this way nicer than it all went down. The service guy and his contract was as close to a scam as I ever want to be. My real concern is for people who are way too trusting and sign a contract that'll end up costing them hundreds if not thousands of dollars for made up work. Despite my further efforts to get Electrolux to send me this $6 plastic part (which likely costs them less than $1 to manufacture), I ended up paying the $10 (Electrolux wouldn't even throw in shipping - mind you on a part on a washer still under parts warranty) and I fixed it myself. I even took the time to complete Electrolux's customer service survey in which they stated someone would get back to me if I was unhappy with the result. They never got back to me. Obviously they decided that a lifetime loyal Electrolux customer wasn't worth retaining. This whole matter caused family stress while we waited weeks for the service guy to come, only to not have the part, and then more time waiting for the part to come to me directly - all the while having to tape the drawer closed in order to even use the machine. Looked real nice. Our expensive, color-matching front-loading washer/dryer with pedestals -- with its soap drawer held closed with blue painter's tape. And whenever the paint would pop out from the pressure of the spring, you risked tearing your arm open as you walked by from the edge of the drawer. Keep in mind that they could have retained a happy customer, despite 2 out of 3 bad service experiences (all different sub-contracted companies), if they'd just been willing to send me my part which was still under warranty or if they'd even followed up with me after I'd left specific requests for them to do so. They didn't seem to get that it wasn't about the money, it was about doing what was right. They simply didn't care.