Bests & Worsts Reviews from Amazon

I ordered the bike in September, it showed up in mid October. I assembled it without difficulty however the rear wheel was stuck. I called customer service and they surmised that it was a bad hub. I was told they would send out a replacement part and that someone from service would contact me within a few days. No one contacted me, the part arrived, I called and left messages and no one returned my calls. This is for a brand new $2000 bike. I decided to return the bike. No problem, I was told in October. I should be contacted within 3 business days to arrange pick up. No one called. I called after 10 days to arrange a pick up,and was told they only come to my area a few times a month, so it would be a few weeks. Fine. I took the day off of work to be there to sign the paperwork, and no one showed up. I called the company, truck broke down, call back to reschedule. I called back to reschedule (now it's December 5). I took another day off of work. Midway through the appointed pick up time (December 7th) I call to make sure things are on track and I am told that the "paperwork" was not filed correctly and that the pick up would not happen. Bottom line, I have an exercise bike in my foyer acting as a clothes rack and am out 2K.