Bests & Worsts Reviews from Amazon

So from a technical perspective, this headset does what it's supposed to do: Play sound, wirelessly. The range is decent. The buttons are fine. The mute indicator on the mic is nice. But heaven forbid something goes wrong with your headset like something did to mine, and nothing matters anymore. My headset stopped charging abruptly one day, so I filed a service ticket through their purposely obtuse service system. Heaven forbid I actually want to speak to a human. After a few back and forth exchanges, they decided my headset was indeed defective and worthy of RMA. HOO BOY THIS IS WHERE THE FUN STARTS. You want to know what it's like filing an RMA with the Vogons? This is what it's like: SS: "File this paperwork, include your receipt, picture of headset, serial number, PICTURE of serial number, and mail a blood sample." ME: "DONE" SS: "OK, now PHYSICALLY DESTROY YOUR HEADSET, but you have to do it EXACTLY THIS WAY or we void your RMA." ME: "DONE" SS: "OK, now you have to take EXACTLY THESE PICTURES of the front, back, left, and right side of the headset, the serial number must be showing in EVERY PICTURE and you have to also print out this QR code and also have that visible in EVERY PICTURE or we void your RMA." ME: "That's....almost not physically possible due to the location of the serial number but I'll do my best, here you go." SS: "WARNING WARNING WARNING THERE IS A DISCREPANCY IN YOUR RMA. WE CANNOT TELL YOU WHAT KIND OF DISCREPANCY BECAUSE IT IS A 'SECURITY RISK' BUT NOW YOU CAN MAIL US ALL THE CUT UP PARTS OF THE HEADSET. ALSO SHIPPING IS AT YOUR EXPENSE BECAUSE WE ARE IDIOTS." ME: "Security risk...for an RMA? Now I have to fish this thing out of the trash. Here you go. Sent." SS: "Thank you, also we don't actually track shipments or have any accountability in our receivables department, so it's UP TO YOU to let us know when the item has been delivered, failure to EMAIL US TELLING WE RECEIVED YOUR ITEM will delay your request." ME: "JFC. Okay, done." SS:"We received your item, and verified everything but will still inexplicably take another 3 days to email you a coupon code for a new headset, and by the way here's another 30 rules to follow which, if violated, void your coupon and RMA." Look guys - I understand you want to reduce the risk of people abusing your RMA process, but I really, really can't get behind a company that automatically treats every one of their clients like a criminal. I've had better luck helping someone file for social security disability through the court system. If Steelseries was less insane about their warranty process, I'd give this 5 stars. But as it stands, it COST ME MONEY to replace something under warranty and I've been without a working headset for 3 weeks, so sorry you get to stick with 1-star.