Bests & Worsts Reviews from Amazon

I saw this product pop up, I had a previous good experience with one of their frames this one seemed amazing no bolts easy to put together tall, I will say it arrived quickly was easy to put together you just a little hammer and you have a bed after a little over a month of use one of the welds that the long parts of the frame snap into snapped off in the middle of the night my bed collapsed and then folded it over on itself, I've tried calling the company multiple times and left a message for a prompt reply and have yet to get a response for customer support, I'm not sure if it's a bad weld or if the design where they snap in is just a little flawed but you may want to be careful or you'll end up on the floor update: company responded to me on Amazon asked me to email or call back due to high volumes have done both multiple times, the product they say comes with a five year warranty but best i can tell they are either ignoring calls and emails about the product or apathetic being they have had close to a month to respond