Bests & Worsts Reviews from Amazon

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146
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ranked #212,504 most helpful out of 571,544,897 reviews
★★☆☆☆
it truly is an amazing machine. However
I was VERY excited to try out my new MSI GT72VR with 32GB of RAM and 17.3-inch display. I was blown away by the speed and performance of this laptop. From a performance standpoint, it truly is an amazing machine. However, once the initial excitement and amazement subsided, I started to really examine the features of this laptop. It didn’t take me long to notice a very annoying problem with the display. I noticed a strong "color gradient" or "banding" issue where on images, some videos, and various colors within gaming looked almost like a paint by numbers photograph. The gradient/banding was so distracting that I knew something wasn't right. The display seems to be stuck in 16-bit color depth instead of 32-bit with a “color banding” effect. Here is a description of what I mean by that. If you are looking at a high resolution image of, say, a beautiful landscape with a big blue sky where the horizon is a very light blue at the bottom and the top of the sky is a very dark, deep blue. The transition from the light blue at the bottom of the image to the dark blue at the top of the image should be a very smooth transition. This laptop has a very visible color banding in the transition from light to dark blue. It should look like a high-quality picture in a magazine. What makes that transition smooth is the color depth. This laptop looks like it is stuck in 16-bit color depth. The thing is, Windows 10 doesn’t even support 16-bit color depth. I installed GTA 5 and noticed the same problem. Updating drivers did not fix the problem. I called MSI tech support and after a VERY agonizing 20 minutes trying to speak to someone I could barely understand, because of his deep foreign accent, it was suggested to me that the LCD display was bad and I should return the laptop to Amazon. After receiving a replacement laptop, I’m seeing the EXACT same problem on the replacement laptop. I am now going to send both laptops back to Amazon. The first image shows the logon screen with banding on the sides as blue colors transition from light to dark. The second image shows GTA 5 with banding in the sky. Very disappointed. UPDATE: HERE IS THE FIX. The monitors actually function at a max of 100 mhz. In the nvidea control panel create a custom resolution, unblocking other resolution settings. Leave as 1920 X 1080 but change mhz to 100, hit test and it will come back successful and save the setting. it will automatically set itself to 6 BPC. The weird thing is if you now change it back to the original 75 mhz it now has 6 BPC as an option. Leave it on 100 mhz though as it makes all the videos and pictures look almost perfect.
September 2016 · Electronics · verified purchase
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